Lies LIES LIES

Originally posted to LiveJournal

Remember how NatWest has advertised that you can directly call your bank? Well you can’t or at least my branch. The number they have listed is customer care, I rang them and they wouldn’t give me the number however they did try and put me through (the line was engaged, so they put through a message which could take upto 4 working hours to have them ring me back).

This is not on, they make a point of saying “yes you can ring your branch directly” but won’t actually give you the number to do it.

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