61495

Not only did Brandy completely miss the point of my message but she can’t spell “Owner”

(For faster service, please do not delete this ID/Afin d’obtenir un service plus rapide, évitez de supprimer le numéro suivant: (#4615-000029-9074\299074))

Dear Mr. Welford-Costelloe:

We have received your message regarding the ‘White Label’ automated banking machines (ABM).

White label machines are not used by any financial institution, theyare rented by an ownder of an establishment and use the Interac system. Thisis where you will encounter a double charge as you not only incur the Interac fee ($1.50)which is levied by the company Interac to the Royal Bank or whatever insitution you use, but you will also be charged by the machines owner a service fee that is added directly to the amount of your withdrawal. For example, when making a withdrawal of $100.00 you might actually seethis posted to your account as $101.00 as this is the amount of your transaction including the fee charged by the private machine owner. A lot of convenience store owners are bringing to bring them into their stores. The ownerscharge a certain fee of their choosing (varies from $1.00 and up) for the useof their machine.

We appreciate your feedback and the opportunity you have given us tohelp. Please let us know if we can be of further assistance via email, or by telephone at 1-800-769-2555.

Sincerely,

Brandy Agent ID: 3745 RBC Royal Bank

Listening to: